Returns

If you are unhappy with your purchase, please contact us immediately at help@pawz.com we will make it right through either refund, store credit or replacement.

Order Cancellation & Modifications

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase or until orders go into processing. Order for Mugs and Ornaments cannot be canceled or modified at all.

Returns/Exchanges

If you would like to make an exchange, we will accept an exchange as long as you contact us at help@pawz.com within 30 days of the delivery date. We will either issue store credit for what was spent upon arrival or we will process the exchange for you.

You are also welcome to return an item that you just don't like. It must be unworn/ unused and in the original packaging. Shipping will not be refunded in this case. Returns for a refund also includes a $5 restocking fee per item.

We will process the store credit or refund once we receive the package at our return facility. It may take up to 10 days after it is delivered to us to be checked into our system.

Please note that if any discount or promotion codes were used, any free items with your order that have been kept will no longer be free if returning a paid item for a refund. If the free item was not returned with your package and a refund is requested, the refund will be for the price of the returned item minus the free item kept. If a free item is returned, it must be exchanged for another item of equal or lesser value.

If you want to exchange an item that has already been returned/exchanged, shipping must be paid by the customer in order to move forward with the return/exchange.

All items returned must be in the state in which they were delivered. (unworn/unwashed and free of any staining.) Any items returned to us that have been washed/worn or show any signs of staining(makeup, deodorant stains, etc.) will not be eligible for a refund.

**No returns will be accepted for mystery items or subscription tee shirts/goods

Please contact us for the return address and further information.

Replacements

If an item is defective or damaged due to manufacturer error or if we ship you the wrong item, we will send a replacement to you. You must send pictures of the damaged or incorrect item to start the replacement process.

If an order is lost in transit, we will replace it. You will be provided a tracking number and this is what we use to determine if an order has been lost in transit or delivered.

If your tracking number states your order was delivered, but you claim you did not receive it, we have to rely on the tracking number. If you purchased Route Shipping Insurance, you received an email from the third party insurer upon placing your order that provides instructions on how to file a claim. If you did not purchase insurance, we can provide a 50% store credit towards a new item.

Returned to Sender

If you provide the wrong address, and your order is returned to us by the mail carrier, we will reship it to you. You will need to pay a shipping and handling fee to cover the costs of reshipping. If you choose not to have us reship the order, we will refund you, but the refund will not include original shipping costs, priority processing or insurance. There will be a $5 per item restocking fee taken out of the refund as well.

Sometimes these packages are refused by the manufacturer and destroyed by the postal carrier. Sometimes they end up lost in transit. In any case in which we do not receive the package back, we can provide a 50% store credit towards a new item.

If you provided the correct address, we will reship the order to the same address free of charge. If you want to change the address, you will need to pay the shipping and handling fee.

Order Cancellation

All of our products are printed on demand, especially for each customer at the time that they order. Because of this, we can only cancel or modify orders within the first 12 hours after purchase. Order for Mugs and Ornaments cannot be canceled or modified at all.

Clearance Items

Items sold on clearance cannot be returned or refunded. They may not include original packaging. We make no guarantees about the condition of these items.

Warranties

Our standard refund and replacement policy lasts 60 days from the date your tracking number shows your order was delivered. If 60 days have gone by since your purchase was received, unfortunately we can’t offer you a refund or replacement.

If you purchased a 180 day warranty, we will replace the item if it breaks due to normal wear and tear within that time frame. You must send pictures through either Facebook or email prior to the last day of the warranty.

Refunds may take 3-5 business days to process, and may take longer depending on your financial institution. Refunds for orders that used AfterPay may also take longer to process.

International Shipping

Customs Duties, Tax and charges are not included in our base price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

If you have an issue not outlined here, please contact us!